Refunds & returns policy

Returns. You may return any NOX piece within 45 days of delivery for a full refund of the purchase price, whether it has been used or not. We do not require you to explain why, and ordinary marks from carrying it are not a reason for us to refuse. Request a return by emailing support@shopnoxsupply.com or calling +1XXXXXXXXXX and we will send a prepaid return label.

The window runs from the date the carrier records delivery, not the date you ordered. If a delivery is delayed we extend the window by the length of the delay.

Refunds. Once your return is scanned by the carrier we issue the refund to the original payment method within 3 business days. Your bank typically posts it within a further 5–10 business days. Original shipping charges are refunded when the return is due to a fault, an incorrect item or a shipping error on our side; on a change-of-mind return the original shipping charge is retained and return shipping is free.

Refunds always go back to the card or payment method used for the original order. We cannot refund to a different card, to a bank account, or as store credit unless you specifically ask for store credit instead.

If the original card has expired or been cancelled, contact us — your bank will usually still route the refund to the replacement card on the same account, and we will confirm once it has been sent.

Cancellations. Orders can be cancelled at no cost at any time before they are dispatched. Most orders dispatch within one business day, so contact us as soon as possible. If your order has already shipped, refuse delivery or use the returns process above — either way you receive a full refund.

We do not charge a restocking, handling or cancellation fee under any circumstances.

Damaged, faulty or incorrect items. Tell us within 45 days and we will send a replacement or a full refund, whichever you prefer, at no cost. We do not ask you to return a damaged item.

A photograph helps us fix the underlying problem with the carrier or the pack line, but it is not a condition of your refund.

Warranty. Separately from the 45-day return window, stitching and hardware are covered for 10 years from delivery against failure in normal use. Patina, darkening, stretch and surface marking are the material behaving normally and are not covered. Warranty claims are handled by us directly, not by a manufacturer.

A warranty claim is not a return. Email us with a photograph and the code stamped on the hardware; if it is covered we ship the replacement part or take the piece in for repair at no charge. Repairs that fall outside the warranty are quoted before any work starts.

Pieces that have been monogrammed, embossed or otherwise personalised to your order cannot be returned unless they are faulty, because we cannot resell them. This is stated on the product page before you order.

We cannot accept returns of items purchased from a reseller rather than from this site. If you bought from a third party, that seller's policy applies.

A set can be returned in part. The refund is the set price less the individual price of whatever you keep, which is stated on the set's product page.

No subscription. This is a one-time purchase. NOX does not operate a subscription, auto-ship, membership or negative-option programme, and placing this order does not enrol you in any recurring charge. You will be charged once, for the total shown, in US Dollars.

If you do not recognise a charge. Charges appear on your statement as "NOX SUP", which is not the store name. Before disputing a charge with your bank, please contact us at support@shopnoxsupply.com or +1XXXXXXXXXX — we answer within one business day and can usually resolve it the same day, which is considerably faster than a bank dispute.

Contacting us first also means you are not out of pocket while a dispute is investigated, which can take up to 90 days.

Email support@shopnoxsupply.com with your order number, or call +1XXXXXXXXXX during Monday–Friday, 9:00am–6:00pm ET. We will email you a prepaid return label within one business day.

Post the item back using the label. You do not need the original packaging or the dust bag. Once the carrier scans it, your refund is processed.